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A Consolidated Network Complaint Handling System
An intuitive user interface designed to make light work of complex, multi domain network correlation. Enabling a one-click, instant overview of the network status at multiple locations and across any period of time.
Ticket management is made easy with features focused on making complaint handling powerful yet uncomplicated, stylish and most importantly, intuitive.
Turn Your Network Complaints from "Noise to Knowledge"
Network complaints hold valuable insight, that when harnessed can become a valuable asset in network investigation. The challenge is dealing with high volumes efficiently while delivering a positive customer experience.
Our solution offers an end to end capability for capturing and managing customer feedback on network coverage and service performance. It integrates seamlessly with Operators' existing ticketing and/or reporting systems, ensuring control and visibility are maintained while benefiting from a streamlined ticket handling process.
Optimized Customer Facing Interfaces for Every Usage
Our solution offers unique interfaces designed for all your complaint and feedback channels. From your customers' handset, operator website, retail outlets, and customer care front line. Tickets raised on our handset client benefit from capturing vital network information aiding your engineers in the triage and investigation process. Your customers start to become an extension of your field engineer team, reporting the network as they see it.
One Interface to do it All: Analyze, Manage, and Respond to Tickets Simultaneously
Our solution is not your typical ticket management tool. Alongside common ticket management features, users have a wealth of real-time, geographic network information to analyze. No more switching between various expert systems to identify links between a customer's experience and network inconsistencies. With our solution, it is available in real-time and supports the investigation of multiple tickets in bulk, making geographically related issues even faster to manage.
Automate the Ticket Analysis and Classification Steps
With the wealth of network data in the system, the analytics engine can further lighten the load of ticket investigation. With its flexible interface, you control the rules that correlate common network problems, such as limited coverage offering/real-time network disturbances with customer complaints. It is the same investigation you can do in the application portal, but automated.
Are you interested in learning more about how EASICloud's Consolidated Network Complaint Handling System can help your business grow? Request a demo today and see the platform in action.
Our team is here to answer any questions you have and to help you get started with the platform. Fill out the form here or call us to schedule a demo at a time that's convenient for you.