EASICloud Pre-Built Modules

Omni-Channel Sales and Service Portal

The EASICloud suite features a Centralized Customer Management solution that offers a comprehensive, 360-degree view of your customers, along with a powerful dashboard and CRM tools. The Customer Experience Management component provides valuable insights into your customers' behaviors and preferences, helping you determine the best next steps to acquire new customers or improve service to existing ones. With features such as predefined customer journeys, case and ticket management, credit check, address verification, and loyalty and rewards programs, you'll have all the tools you need to manage your customer interactions effectively.

EASICloud's customer-centric journeys cover all channels and touchpoints, including the Sales and Service Portal, Self Service, Retail, Partner, IVR, IoT, and Social, ensuring that all customer interactions are captured and managed efficiently.

The Salesforce Omni-Channel Sales and Service Portal is specifically designed to support retail agents, contact centers, partner channels, customer self-service portals, voice, and IoT integrations, providing a seamless customer experience across all channels.

Our Enterprise Product Management solution is pre-integrated with a range of billing catalogs, including Revenue Manager, Zuora, Amdocs, and more, as well as sales catalogs such as the Salesforce Product Catalog and CPQ, and POS integrations. Additionally, the solution is fully compatible with network service catalogs from leading providers such as Ericsson, Cisco, Huawei, ZTE, and others, providing you with a single, integrated view of your entire product line. Whether you're looking to streamline your product management process, improve customer experiences, or increase your revenue, the EASICloud suite has you covered.

Enabling Omni-Channel Components

Consistent, Unified Order Management and Customer CRM / Interactions

Are you interested in learning more about how EASICloud's Pre-Built Modules can help your business grow? Request a demo today and see the platform in action.

Our team is here to answer any questions you have and to help you get started with the platform. Fill out the form here or call us to schedule a demo at a time that's convenient for you.